Refund policy

If you are not 100% satisfied with the quality of your purchase, you can return or exchange your undamaged/unaltered items (Sale items excluded) within 30 days from the purchase date. Return shipping cost and $15 restocking fee are waived for most items (certain items are excluded).  

Please note, that we only accept full returns on unused, undamaged products that have their original packaging intact. Products negligently packaged and returned damaged will be subject to a reduction of refund or no refund at all. 

RETURNS:

Our policy lasts 30 days from the date of purchase (Sale items excluded). Once the period passes, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We may require photographs or videos demonstrating the problem. It is to be sent to us via email. The final refund will be approved by our Management team.

No returns will be approved based on the competition pricing (lower price elsewhere) due to a high presence of low-quality products sold by out-of-the-country sellers. However, every case will be reviewed independently for possible adjustments. 

Additional NON-Refundable items: Gift cards, some health and personal care items, and used or damaged items.
Please do not send your purchase back to the supplier/manufacturer. Instead, ask us to organize your return. 

There are certain situations where only partial refunds are granted (if applicable) and they are listed below:

1. Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

REFUNDS: (If applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. A partial refund may be approved for used or damaged items and only one exchange per order is allowed.
If you are approved, then your refund will be processed once the item is inspected, and a credit will automatically be applied to the original method of payment, within 48 to 72 hours. 

SALE ITEMS: (Weekly, Monthly, or Holiday Sale)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded. The Sale or Clearance items are marked down with an additional discount percentage and offered to our customers for a limited period of time. They are priced below the normal price that items are usually sold for in our store. These are the items we want to sell first due to the excessive inventory or any sale event and are discounted for the same reason. The Sale items are eligible for exchange only.

EXCHANGES: (If applicable)

We only replace items if they are defective or damaged within the first 30 days as per our Returns/Refunds Policy). If you need to exchange it for the same or a different item, please send us an email at [email protected] before you send the item back.

We value your business and thank you for your cooperation!